Check your serial port setting.
Pitney bowes machine not printing correctly.
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Test your meter by placing one letter sized sheet of paper on the scale.
If you still experience poor print quality try solution 2.
Press yes to return to the printer maintenance menu.
Print a test stamp print a 0 stamp to test print quality on the meter.
When you print postage on your envelopes it s critical to your business that the print quality is accurate clean and readable.
Pc meter connect connection issues.
No power or blank display.
Submit support requests sign in required.
It should weigh 0 2 oz.
My franking machine is damaged due to flood fire or any natural disaster.
Clean your printer nozzle.
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Clean the print head with a soft lint free cloth.
My pitney bowes franking machine isn t printing properly expert advice from totalpost.
Quality does not improve.
Scale not weighing correctly or enter weight message.
Press zero then enter and insert an envelope or tape sheet to print a 0 indicia.
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If you need ink order a genuine pitney bowes replacement ink cartridge.
If your scale still does not work correctly try solution 4.
If the poor quality or print issue is not fixed after trying these steps call 1 800 672 6937 to speak to a pitney bowes customer service representative regarding your equipment.
Select replace print head.
Have your model number ready.
Use a genuine pitney bowes ink cartridge.
Blink code and led issues.
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Close the print head cover making sure that it clicks into place.
Usually my franking machine prints nice solid print but recently it has started to leave gaps in the print.
Clean your print head.
By using original pitney bowes ink you can be confident the usps will recognize the postage as genuine.
If your issue is not resolved try solution 3.
Insert an envelope again.
Make sure that you use a genuine pitney bowes ink cartridge.
Mail exceeds weight limit.
See cleaning your printer nozzle for instructions.
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If these troubleshooting steps do not resolve the poor print quality contact customer support from 8 am to 8 pm eastern time.
Remove the scale if one is present.
Lift the print head out of the machine.
Your mail gets delivered and you don t waste postal funds.
My franking machine is situated on the desktop as normal but the print is coming out jittery.
Select replacement from the printer maintenance menu.
