This limited lifetime stain warranty specifically excludes stains from substances such as bleaches caustic chemicals insecticides paints shoe polish lipstick plant food iodine very strong dyes acids feces oil based substances and vomit.
Phenix carpet warranty.
Phenix stain warranties exclude stains from substances such as bleaches medications acids caustic chemicals.
For warranty service or special assistance for carpet care and cleaning call our consumer care group at 1 800 438 7668.
Limited lifetime stain warranty exclusions.
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Vacuum your carpet at least twice a week.
Phenix carpets won t thin or wear with frequent vacuuming.
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This warranty coverage runs from the date your carpet is installed for as long as you own it non transferable.
Hire a professional steam cleaner every 12 18 months to stay within the phenix warranty recommendations.
Hours are 8am to 5pm est monday through friday.
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Phenix warrants the carpet purchased will be free from any defects in the materials or workmanship within the specified warranty period.
Phenix warrants that surface pile of your phenix carpet will remain stain resistant to most household beverage and food substances for the specified warranty period in an owner occupied residence.
There are limitations to this warranty that can be found under the general terms and warranty exclusions section of this brochure.
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